FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions
How do I pay?

We accept VISA, MASTERCARD, and PAYPAL.  If you wish to use American Express or DISCOVER CARD, then use PAYPAL.  All transactions are conducted over secure SSL encryption for your protection.

If you don’t have a credit card, we can accept bank wire transfers.  When making the bank telegraphic transfer, please make sure to ask your bank to include your order number in the notes or comments section of the transfer so we can match your payment to your order.

Account No.:     534-448063-838

Bank Name:      The Hongkong and Shanghai Banking Corporation Limited

Branch:              Mongkok   

Bank Address:  Level 3 & BL 1, 1 Queen's Road Central, Hong Kong.  

Swift Code:        HSBCHKHHHKH
Can I pay 90 days later with Paypal’s "BILL-ME-LATER"?

Paypal offers "BILL-ME-LATER" / "Paypal Credit" service to qualifying residents in North America.

If you live in the USA / Canada, then you may qualify for PAYPAL's "BILL-ME-LATER" / "Paypal Credit" program.

Simply sign up for Paypal and when you check out, you will see a "BILL ME LATER" option if you qualify. 

Where do you ship to?

Everywhere in the world, including (but not limited to)

  • USA
  • Europe
  • Asia
  • South America
  • Middle East
  • Russia
  • APOs & FPOs (via Airmail only) 
Where do you ship from?

We have warehouses are in the UK, Spain and Hong Kong.  All online orders ship from our main Hong Kong warehouse, which has the most diverse selection of Airsoft products.

For USA orders, do you ship with an orange tip?

US Federal law requires a bright orange tip on all airsoft guns so we ship all our Airsoft guns accordingly. By following this law, we provide a money-back guarantee that you will get your order.  SB199 is a Californian local regulation that requires additional requirements:

  • Bright colors around the magazine, trigger guard, hand guard and stock.

We are SB199 compliant, and airsoft guns destined for California will be prepared to comply with SB199 requirements.

I don’t live in the USA. Will my gun ship with an orange tip?

Only guns shipped to the USA, Chile, Korea, or Italy require an orange tip.  If you are not from one of these countries, then your airsoft guns will not have an orange tip.

For UK orders, how will UKARA affect me?

Airsoft is regulated in the UK and if you wish you enjoy airsoft in its most original form without any bright colors on your Airsoft gun, you need to be a UKARA member.  You can obtain UKARA membership from most game sites in the UK.  When ordering from us, submit your UKARA number when placing the order through our shopping cart and we will ship airsoft guns to you unmodified.

If you are not a UKARA member, then we are required to ship airsoft guns to you in two-tone paint (50% of the gun needs to be painted in yellow, orange or blue).  We offer a two-tone paint service for non-UKARA customers.

Is airsoft legal where I live?

Airsoft is legal in many countries, though their legality is still hotly disputed in others.

Most notably, airsoft is illegal in China, Singapore and Australia.  For the most updated information on legality for each country, visit the community managed page on this topic here.

How long will orders take to reach me?

In just a few days and much faster than you may think!  Orders usually ship within 24 hours on business days.  Upgrades will take 2-3 more days.

Different shipping options are available depending on your destination country.

Option

Time To Your Door (Days)

Availability?

Order Tracking?

Express

2-7

All Countries

Y

Air Mail

7-20

All Countries

Y

Economy

10-25

US / Parts of Europe

-

Surface Mail

30-50

For Shipping Gas

-

Deliveries to certain destinations may take longer and you will be notified during checkout.  Orders placed during public holidays will be shipped on the following business day.  Orders placed during major holidays may take longer to pack and ship.

Please note that our shipping department does not operate on public holidays or when severe storms affect postal services.

How much is shipping?

Delivery charges might be lower than you think because we get fantastic rates from shipping companies.  You should know that shipping costs are highly sensitive to weight and dimensions. Pricing is based on a per Kilogram basis.  We offer a variety of shipping options with different prices, and you can find out shipping prices by adding items to your shopping cart and proceeding to checkout.  You will be presented with shipping prices prior to order confirmation.

Option

Time To Your Door (Days)

Description

Express

2-7

Fastest and safest, but also most expensive

Air Mail

7-20

20% - 40% cheaper than Express but slower

Economy

10-25

Up to 60% cheaper than Express but takes longer and only available to the USA and certain parts of Europe

Surface Mail

30-50

Very cheap and very slow, and not completely reliable.  This is the only possible method for shipping gas.

What is your return and exchange policy?

We accept returns for store credit exchanges or a cash refund.  Store credit exchanges allow you to return an unwanted product and get the full amount of your purchase to buy something else, provided that the item is in brand new unused condition.  If you would like to return the item for a cash refund, there is a 20% restocking fee. In both cases, the items must be returned in brand new condition with all manuals and accessories included.   For more details, see our TERMS OF PURCHASE.   The time limit for returns is 14 days after receiving your order.

What happens if I receive a faulty or malfunctioning product?

Don’t panic!  We’ve got your covered.  First, read the manual to make sure you are using the product correctly.  If it still doesn’t look right, our customer service team will attempt to help you resolve the problem by email.  If the product proves to be defective as shipped or from the manufacturer, we will replace it for you.  For details, please see our TERMS OF PURCHASE.

Can you order parts for me?

Yes we can order most factory parts.  Look into the manual of your gun and find the EXACT part number and email us with the part clearly indicated on the parts diagram. We will then request our purchasing department to start looking for them.  Some parts for older Airsoft guns may be harder to find, so consider after-market upgrade parts instead.

Can you disassemble guns before shipping?

Yes we can.  There is a special disassembly fee for this service and packages can be shipped separately as parts.  

Will I be charged import taxes or duties?

If you are ordering from USA or most of Asia, you will not be charged taxes.  EU countries do sometimes charge VAT tax on delivery but that does not happen 100% of the time.  You are responsible for paying your own taxes. 

If your order is returned to us because you refused to pay import tax, we will charge a 15% restocking fee.  The shipping fee will also NOT be refunded. Kindly ensure you understand this policy before purchasing from us.

What guarantees are offered?

We offer a "MONEY-BACK" guarantee on delivery for orders shipped to countries where airsoft is legal.  Don’t worry about customs or border control.  You get your order or we give you your money back!

What are Wolf Reward Points?

You accrue Wolf Reward Points every time you buy from RedWolf Airsoft. Wolf Reward Points can be used to redeem credits that go toward your purchase. Wolf Reward Points are credited to your account after you complete a transaction.  If you decide to cancel or refund a particular order, then Wolf Reward points will be deducted accordingly from your points balance.

For every dollar spent, you will earn one Wolf Reward Point.

For customers who accrued Wolf Points on our old website (from year 1999 - 2020), your points balance will be carried forward to the new RedWolf website and you can continue redemption.

Do your products come with English manuals?

Most manuals from the manufacturer comes with English instructions. (Please notice exceptions for Japanese manufacturers such as Tokyo Marui, KSC, Marushin and Maurzen may not have English instructions in their manual.)  If you have questions on how to use a product that only came with a Japanese manual, ask us.

Should I reuse BBs?

Don't reuse BB's unless you want to wreck your gun very quickly. Used BBs may contain cracks and deformations that may ruin your gun and result in total loss.

Can you upgrade / power-up guns?

Our technicians are probably some of the best in the world, especially with our resident Airsoft Surgeon doing all kinds of ultimate upgrades  Our store offers a lot of upgrade options.  Choose upgrade packages under the UPGRADE PARTS category and add those services to your shopping cart when you purchase any gun from us.  Add the upgrade service you want immediately below the gun that you hope to upgrade in your shopping cart.

We can upgrade guns to shoot harder, farther, and more accurately, or we can downgrade them to shoot with lower power if your country has power limitations.

All our upgrade services operate within legal limits.

Can I visit RedWolf?
You are welcome to visit anytime.  Please note our hours of operation for both our Hong Kong and UK offices, and check if there are local holidays.  We are closed on Saturday, Sunday and all bank holidays.
Why should I buy from RedWolf Airsoft?
Low prices, fantastic service, and super fast shipping.  Need we say more?  Oh and did we mention we are the first and oldest international airsoft retailer in the world? We will price match any other retailer in the world product for product.  Email...
Can Airsoft guns penetrate cardboard?
In most cases, yes they can as long as the cardboard is not too thick, and that your airsoft gun shoots at least 260fps using a 0.2g BB.
Do discounts apply to fixed priced items?

We are prohibited by certain manufacturers from doing sales or discounts on selected brands.

See fixed priced brands not eligible for discounts