Frequently Asked Questions

The de minimis shipping rule allows goods valued at $800 or less to enter the U.S. without being taxed or requiring customs paperwork. This policy has been a major benefit for shoppers buying small items online from international stores. However, as per President Donald Trump's Executive Order, starting May 2, 2025 , this rule will end for all products that are Made in China or Made in Hong Kong that are shipped to the U.S.from China or Hong Kong.  That means these products will be taxed - at 30% as of this writing in May 2025.  Products made in Taiwan, Japan or any other country are not impacted by this policy change, and will continue to be delivered from RedWolf's Hong Kong warehouse to US customers duty-free as long as the total value is below USD 800.

This will unfortunately drastically increase the price of all airsoft products Made in China or Made in Hong Kong for US buyers.  This tariff impacts all Chinese or Hong Kong made products that US customers  purchase either via overseas websites or from local US shops, which have to pay the same tariff when importing from overseas factories.  That means you can expect prices on some brands like CYMA, Arcturus, Army Armament, A&K, JG, Silverback, and many other major brands that have their products made in China to become more expensive.

RedWolf currently continues to ship to US customers with the following arrangements.  

• Non-China and Non-Hong Kong made Airsoft guns continue to ship to US customers with duty-free (zero tax) as long as the total order value is below USD 800 per shipment
• China & Hong Kong made Airsoft guns will ship direct to the US and customers will need to pay 30% tariff in addition to other processing fees charged by the shipping company
• All accessories and parts regardless of where they are made continue to ship to US customers duty-free (zero tax) long as the total order value is below USD 800 per shipment

In other words, only China-made and Hong Kong-made complete Airsoft guns will be taxed on import, while everything else on our website continues to ship to US customers with zero tax.

Yes, we carefully select and sell only the best airsoft guns with good quality and performance.  The range of airsoft guns available in the world is quite large and choose to only stock those that are good and can be used in a skirmish game.  We carry airsoft guns only from the best and recognized brands in airsoft.  Watch our vast library of airsoft gun reviews on our RedWolf Airsoft Youtube channel.  Or read our list of the Best Airsoft Guns that we think are the best that Airsoft has to offer.  You can purchase all of them right here on our site.

USA Residents

Call +1 (628) 253-1188 to reach one of our customer service agents.  However please be aware that our agents do not work according to US business hours since they are stationed in the Hong Kong timezone (GMT+8).  During the summer months, Eastern Standard time is 12 hours behind Hong Kong, and Pacific Standard Time is 15 hours behind.  Our agents are available from the following times (except local public holidays)

Hong Kong Time (GMT +8): Monday - Friday 9:30am - 6:00pm

US Pacific Standard Time: Sunday - Thursday 6:30pm - 3:00am (Daylight Saving Time)

US Eastern Standard Time: Sunday - Thursday 9:30pm - 6:00am (Daylight Saving Time)

International Customers

Call +852 2857 7665

Hong Kong Time (GMT +8): Monday - Friday 9:30am - 6:00pm

Talking to a Service Agent or Leaving a Message

Our phone system works on a touch-tone menu system so please follow the prompts to select a language and then your service needs.  If you are directed to voicemail, it means you may have reached us outside of normal office hours.  Please speak your name, your phone number, and your email address clearly and slowly so that we can respond to you.  If you are inquiring about an order, please say the order number very clearly.  Voice messages are sometimes difficult to hear so please repeat critical information twice just to be safe.

Other Recommended Ways To Contact RedWolf Airsoft

The best way to contact us is actually by LIVE CHAT using the chat bubble in the lower right of our website, via Facebook Messenger, by email, or through our CONTACT US page.  We have service agents working in our European office so service hours are much longer than phone hours.  The following are the operating hours for our online chat agents.

Hong Kong Time (GMT +8): Monday - Friday 9:30am - Midnight

US Pacific Standard Time: Sunday - Thursday 6:30pm - 9:00am (Friday) (Daylight Saving Time)

US Eastern Standard Time: Sunday - Thursday 9:30pm - 12:00pm (Friday) (Daylight Saving Time)

Yes, Airsoft guns are legal in most countries but the laws regulating them can vary.   Airsoft is outright banned in a few countries including Australia, Singapore, Malaysia, and China for example.  In New Zealand, you need a permit to import.  In the UK, you need to be a member of the UKARA association to own a replica in its original form, or else you need to have it 50% painted in bright bold colors.  It is completely legal in most countries within the EU and the United States, although the US and Italy require a permanently affixed orange to differentiate them from real guns.  For the most updated information on legality for each country, visit the community-managed page on this Wikipedia page about Airsoft Legality.

California residents require additional blue tape affixed to a combination of the grip, trigger guard, stock, and magazine.  Many countries also impose maximum power limits on airsoft guns, including Japan and Korea where they are completely legal but heavily regulated.  US residents can read our article on Airsoft gun Laws by State.

Yes we offer seasonal sales and announce coupon codes with steep discounts on our social media pages and email newsletters.  We also offer some year-round coupon codes for our loyal customers.  You can find them at https://www.redwolfairsoft.com/coupon-codes.

Please note that discount coupon codes are not applicable to clearance sale items, pre-order items, or fixed-priced items.  Some brands do not allow us to do promotions and do not allow price reductions.  See fixed-priced brands not eligible for discounts.

Most manuals from the manufacturer comes with English instructions. (Please notice exceptions for Japanese manufacturers such as Tokyo Marui, KSC, Marushin and Maurzen may not have English instructions in their manual.)  If you have questions on how to use a product that only came with a Japanese manual, ask us.

Some airsoft guns designed for experienced players may not come with any manual.  In this case, you may visit the manufacturer's website to obtain more specific information about the airsoft gun.  Many airsoft guns now may also offer an e-manual that requires you to scan a QR code with your phone to access the manual.

We generally pack and ship all online orders within 24 hours after you checkout, provided that the 24 hours following your order is a business day.  If you place your order over a weekend or public holiday, then we will pack and ship out the following business day.  During peak season, especially after a long weekend like Easter or Christmas, it may take a few days for our warehouse to clear the backlog.  In these cases, it may take us 2-3 business days to pack your order and ship out.  But this only happens during specific times of the year.

After it leaves our warehouse, its up to the shipping company on how fast the order gets to you.  It also depends on the shipping method that you selected.  Express shipping service typically takes 5 - 10 days for North America and Europe, while Economy or SureShip to the USA can take 10 - 25 days with the benefit of being more affordable.

Yes, we ship daily to the United States by Express (UPS / FEDEX / DHL), Registered Airmail & regular Airmail (USPS), Economy & SureShip (UPS Ground).  We can also ship by non-tracking surface mail for flammable goods like airsoft gas and batteries.  We fully comply with US Federal law by attaching a blaze orange tip to every airsoft gun shipped to the US.  For California orders, we also comply with SB199 and prepare the airsoft gun accordingly prior to shipping.  To learn whether airsoft is legal in your state, read our article Airsoft Gun Laws By State.

Yes, we ship daily to California by express delivery, or weekly by economy shipping.  We prepare all airsoft guns to be SB199 compliant with colored tape applied to specific parts of airsoft guns.  This includes the magazine, trigger guard, hand guard, and stock.  We also apply a federally required blaze orange tip to all airsoft guns shipped to the USA.  If you intend to use your airsoft gun for theatrical use or only in the privacy of your own home, you may choose to remove the orange tip.  Please be reminded that brandishing an airsoft gun in public within the USA without an orange tip can be dangerous.

US Federal law requires a bright orange tip on all airsoft guns so we ship all our Airsoft guns accordingly.  By following this law, we provide a money-back guarantee that we will successfully ship your airsoft gun order to you.  Never brandish an airsoft gun in public without the blaze orange tip since this might confuse law enforcement officials that you are holding a real gun, leading to serious consequences.  If you are planning on using your airsoft gun for theatrical purposes or as a private collection within your own home, it is possible to remove the orange tip.

Yes, we ship to the UK every day!  Airsoft is regulated in the UK and if you wish you enjoy airsoft in its most original form without any bright colors on your Airsoft gun, you need to be a UKARA member.  You can obtain UKARA membership from most game sites in the UK.  When ordering from us, submit your UKARA number when placing the order through our shopping cart and we will ship airsoft guns to you unmodified.

If you are not a UKARA member, then we are required to ship airsoft guns to you in two-tone paint (50% of the gun needs to be painted in yellow, orange, or blue as shown in the photo below).  The actual visual effect will be different for each gun model.  We offer a two-tone paint service for non-UKARA customers.

Yes we can.  There is a special disassembly fee for this service and packages can be shipped separately as parts.  If you want an airsoft gun disassembled prior to shipping and delivered in separate parts, please contact our service agents to request for this.  Please note that not all airsoft guns can be disassembled and put back together successfully.  This is the case with some entry level airsoft guns and shotguns.

Delivery charges might be lower than you think because we get fantastic rates from shipping companies.  You should know that shipping costs are highly sensitive to weight and dimensions. Pricing is based on a per Kilogram basis.  We offer a variety of shipping options with different prices, and you can find out shipping prices by adding items to your shopping cart and proceeding to checkout.  You will be presented with shipping prices prior to order confirmation.

Option                 Time To Your Door (Days)     Description
Express                 5-10                                             Fastest and safest, but also most expensive
Air Mail                 7-20                                             20% - 40% cheaper than Express but slower
Economy              10-25                                           Up to 60% cheaper than Express but takes longer.  Only available for the USA.
Surface Mail         30-50                                           Very cheap and very slow, and not completely reliable.  Required for shipping gas.

We do not offer free shipping codes, but we may offer some products during promotions for free shipping.  You will see them advertised as FREE SHIPPING.