Frequently Asked Questions

How do I pay?

Credit Card

We accept VISA, MASTERCARD directly on our website. If you wish to use American Express or DISCOVER CARD, then use PAYPAL. All transactions are conducted over secure SSL encryption for your protection. See all credit card payment options.

Paypal

Paypal offers "BILL-ME-LATER" / "Paypal Credit" service to qualifying residents in North America.

If you live in the USA / Canada, then you may qualify for PAYPAL's "BILL-ME-LATER" / "Paypal Credit" program.

Simply sign up for Paypal and when you check out, you will see a "BILL ME LATER" option if you qualify.

Bank Telegraphic Transfer

If you don’t have a credit card, we can accept bank wire transfers. When making the bank telegraphic transfer, please make sure to ask your bank to include your order number in the notes or comments section of the transfer so we can match your payment to your order.

Account No.: 534-448063-838

Bank Name: The Hongkong and Shanghai Banking Corporation Limited

Branch: Mongkok

Bank Address: Level 3 & BL 1, 1 Queen's Road Central, Hong Kong.

Swift Code: HSBCHKHHHKH

For Hong Kong customers, you can pay by FPS bank transfer or choose to pay in our office by cash (HKD only), credit card, PayMe or AliPay.

Why does RedWolf Airsoft ask for credit card verification?

When placing an order with your credit card, our customer service team may contact you and ask to verify you own the credit card that was used on your order. Please don't be alarmed since our customer service agents have been authorized to request for this information when the credit card companies like VISA, MASTERCARD or American Express flag your order for additional checks.

The reason is there are unfortunately many unscrupolous people using stolen credit card numbers to place orders for airsoft guns. To combat fraud, credit card companies have very sophisticated filters to detect the possible unauthorized use of a credit card. When certain criteria are met, the credit card companies will flag your transaction to us and request we obtain additional verification to prove that the person owning the credit card is the one who placed the order.

Our customer service agents may ask you for an image of your credit card (both front and back) and your photo ID. For criminals using stolen credit card numbers, they will be unable to supply an image of the actual card they stole. We also know who owns the credit card, so your photo ID would confirm that you are actually the owner of the credit card being used. Again, if someone is using a stolen credit card number, it is unlikely they will have the corresponding photo ID.

While it may seem strange and suspicious when a RedWolf staff member asks for an image of your credit card, please don't be alarmed. It is all part of normal procedure to ensure your transaction was not fraudulent. We have strict internal guidelines about privacy so rest assured that all information you supply will be destroyed after we confirm your transaction.

Will I be charged import taxes or duties?

If you are ordering from most of Asia, you will not be charged taxes. EU countries do sometimes charge VAT tax on delivery but that does not happen 100% of the time. You are responsible for paying your own taxes.

If your order is returned to us because you refused to pay import tax, we will charge a 20% restocking fee. The shipping fee will also NOT be refunded. Kindly ensure you understand this policy before purchasing from us.

How to track my RedWolf Airsoft package?

Once your order is shipped out, we will send an email to your registered email address with your tracking number. Depending on the shipping company used, you may track your order using either UPS, FEDEX, or your country's official postal service.

For example, registered airmail or regular airmail orders to US customers go through the national postal service in the US, namely USPS. That means the tracking number we provide will be traceable on the USPS website. Do keep in mind that there is potentially some delay before you can start tracing packages on your national postal service website. It sometimes takes a day or two for the information to be transferred from the Hong Kong postal service to the US Postal service.

How to cancel an order on RedWolf Airsoft?

We ship within 24 hours of you checking out an order on our website. If you wish to successfully cancel an order, you must be able to infrom us before your package leaves our warehouse. The best way to reach us quickly for order cancellation is by LIVE CHAT using the chat bubble on the lower right of our website, or use Facebook Messenger. You should also follow up with an email to service@redwolfairsoft.com and ensure you clearly and correctly state your order number. If we catch it in time, your order can be cancelled and refunded.

If you do not cancel your order in time, and it ships out from our warehouse, then there is nothing we can do to stop it as it makes its way to you. If you chose Express, then it may reach you within 5-10 days. If you chose Economy or SureShip, it can take 10-25 days. Once you receive your order, you will then need to return it. However, there is a 20% restocking fee for returns and you will be responsible for the return shipping cost. You will also not be refunded the shipping cost to you, since we will have paid that to the shipping company already and it would be non-refundable.

So think carefully before placing your order, since the window of opportunity to cancel is only 24 hours.

What will RedWolf Customer Care do if I receive a faulty or malfunctioning product?

Don’t panic! We’ve got your covered. First, read the manual to make sure you are using the product correctly. If it still doesn’t look right, our customer service team will attempt to help you resolve the problem by email. If the product proves to be defective as shipped or from the manufacturer, we will replace it for you. For details, please see our TERMS OF PURCHASE.

Can you order original parts for me?

Yes we can order most factory parts. Look into the manual of your gun and find the EXACT part number and email us with the part clearly indicated on the parts diagram. We will then request our purchasing department to start looking for them. Some parts for older Airsoft guns may be harder to find, so consider after-market upgrade parts instead.

What is the RedWolf Airsoft return and exchange policy?

We accept returns for store credit exchanges or a cash refund. Store credit exchanges allow you to return an unwanted product and get the full amount of your purchase to buy something else, provided that the item is in brand new unused condition. If you would like to return the item for a cash refund, there is a 20% restocking fee. In both cases, the items must be returned in brand new condition with all manuals and accessories included. For more details, see our TERMS OF PURCHASE. The time limit for returns is 14 days after receiving your order.

Does RedWolf Airsoft supply airsoft wholesale?

Yes, we have a very established wholesale division RWA Group, and we supply leading shops around the world. RWA Group is a multi-brand wholesale company distributing the biggest leading brands in Airsoft, including Tokyo Marui, Krytac, Umarex, Cybergun, Strike industries, Ronin Tactics, Acetech, VFC, GHK, G&G, ICS, LCT, Cyma, and much more. RWA Group also manufactures a full line of products under an exclusive worldwide license from Battle Arms Development, Agency Arms, Nighthawk Custom, Fortis, SPS, Samson Manufacturing, LoneWolf Distributors, and Rail Scales. We only supply registered businesses. If you are interested to set up a wholesale account, please contact us here.

Should I reuse BBs?

Don't reuse BB's unless you want to wreck your gun very quickly. Used BBs may contain cracks and deformations that may ruin your gun and result in total loss. We carry only the best quality airsoft BBs.