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FAQS
How do I pay?
Yes we accept VISA and MASTERCARD directly. If you want to pay using American Express or Discover card, we accept them through Paypal.No extra fees. All transactions are conducted over secure SSL encryption for your protection.
If you don’t have a credit card, we can accept bank wire transfers. Contact sales@redwolfairsoft.com for details.
Can I pay 90 days later with Paypal’s "BILL-ME-LATER"?
Paypal offers "BILL-ME-LATER" / "Paypal Credit" service to qualifying residents in North America.
If you live in the USA / Canada, then you may qualify for PAYPAL's "BILL-ME-LATER" / "Paypal Credit" program.
Simply sign up for Paypal and when you check out, you will see a "BILL ME LATER" option.
Where do you ship to?
Everywhere in the world, including (but not limited to)
- USA
- Europe
- Asia
- South America
- Middle East
- Russia
- APOs & FPOs (via Airmail only)
Where do you ship from?
Our warehouses are in United Kingdom, Spain and Hong Kong.
For USA orders, do you ship with an orange tip?
US Federal law requires a bright orange tip on all airsoft guns so we ship all our Airsoft guns accordingly. By following this law, we provide a money back guarantee that you will get your order.SB199 is a Californian local regulation that requires additional requirements:
- Bright colors around magazine, trigger guard, hand guard and stock.
We are SB199 compliant, and airsoft guns destined for California will require a bit more time for preparation.
I don’t live in the USA. Will my gun ship with an orange tip?
Only guns shipped to the USA, Chile, Korea, or Italy require an orange tip. If you are not from one of these countries, then your airsoft guns will not have an orange tip.
For UK orders, how will UKARA affect me?
Airsoft is regulated in the UK and if you wish you enjoy airsoft in its most original form, you need to be a UKARA member. You can obtain UKARA membership from most game sites in the UK. When ordering from us, submit your UKARA number to us and we will ship airsoft guns to you unmodified.
If you are not a UKARA member, then we are required to ship airsoft guns to you in two-tone paint (50% of the gun needs to be painted in yellow, orange or blue).We offer a two-tone paint service for non-UKARA customers.
Is airsoft legal where I live?
Airsoft is legal in many countries, though their legality is still hotly disputed in others.
Most notably, airsoft is illegal in China, Singapore and Australia. If you are not sure about the legal situation in your country, ask us at sales@redwolfairsoft.com.
How long will orders take to reach me?
In just a few days and much faster than you may think! Orders usually ship within 24 hours on business days. Upgrades will take 2-3 more days.
Different shipping options are available depending on your destination country.
| Shipping Option | Delivery Time (Days) | Availability | Order Tracking? |
| Express | 2-7 (US and EUROPE) 1-3 (ASIA) |
All Countries | Y |
| Registered Airmail Air Parcel Airmail |
7-20 (US and EUROPE) 5-14 (ASIA) |
All Countries | Y |
| Economy* | 10-25 (US ONLY) | US Only | Y |
| Surface Mail | 30-50 (US and EUROPE) 20-30 (ASIA) |
For Shipping Gas | N |
Deliveries to certain destinations may take longer and you will be notified during checkout. Orders placed during public holidays will be shipped on the following business day. Orders placed during major holidays may take longer to pack and ship.
Please note that our shipping department does not operate on public holidays or when severe storms affect postal services.
How much is shipping?
Delivery charges might be lower than you think because we get fantastic rates from shipping companies. You should know that shipping costs are highly sensitive to weight and dimensions. Pricing is based on a per Kilogram basis. We offer a variety of shipping options with different prices, and you can find out shipping prices by adding items to your shopping cart and proceeding to checkout. You will be presented with shipping prices prior to order confirmation.
|
Option |
Time To Your Door (Days) |
Description |
|
Express |
2-7 |
Fastest and safest, but also most expensive |
|
Air Mail |
7-20 |
20% - 40% cheaper than Express but slower |
|
Economy |
10-25 |
Up to 60% cheaper than Express but takes longer and only available to the USA and certain parts of Europe |
|
Surface Mail |
30-50 |
Very cheap and very slow, and not completely reliable.This is the only possible method for shipping gas. |
What is your return policy?
We accept returns for store credit or cash refund. If you would like a cash refund, there is a 15% restocking fee for products returned in brand new condition. See our TERMS OF PURCHASE for more details.
What happens if I receive a faulty or malfunctioning product?
Don’t panic! We’ve got your covered. First, read the manual to make sure you are using the product correctly. If it still doesn’t look right, our customer service team will attempt to help you resolve the problem by email. If the product proves to be defective, we will replace it for you. See our TERMS OF PURCHASE section for more details.
Can you order parts for me?
Yes we can order most factory parts. Look into the manual of your gun and find the EXACT part number and email us with a clearly indicated diagram. We will then request our purchasing department to start looking for them.
Can you disassemble guns before shipping?
Yes we can. There is a special disassembly fee for this service and packages can be shipped separately as parts.
Will I be charged import taxes or duties?
If you are ordering from USA or most of Asia, you will not be charged taxes.EU countries do sometimes charge VAT tax on delivery but that does not happen 100% of the time.You are responsible for paying your own taxes.
If your order is returned to us because you refused to pay import tax, we will charge a 15% restocking fee. The shipping fee will also NOT be refunded. Kindly ensure you understand this policy before purchasing from us.
What guarantees are offered?
We offer a "MONEY-BACK" guarantee on delivery for orders shipped to countries where airsoft is legal. Don’t worry about customs or border control. You get your order or we give you your money back!
What are Wolf Points?
You accrue Wolf Points every time you buy from RedWolf Airsoft. Wolf Points can be used to redeem free gifts. Note that you cannot use accrued Wolf Points immediately on the same transaction that you earn them on. You can redeem Wolf Points for gifts on the next purchase.
For every dollar spent, you will earn one Wolf Point. A list of gifts that you can redeem will be visible upon logging into your account under the Redeem Free Gifts section.
Do your products come with English manuals?
Most manuals from the manufacturer comes with English instructions. (Please notice exceptions for Japanese manufacturers such as Tokyo Marui, KSC, Marushin and Maurzen may not have English instructions in their manual.)If you have questions on how to use a product that only came with a Japanese manual, ask us.
Should I reuse BBs?
Don't reuse BB's unless you want to wreck your gun very quickly. Used BBs may contain cracks and deformations that may ruin your gun and result in total loss.
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Can you upgrade / power-up guns?
We’re glad you asked. Our technicians are probably some of the best in the world, especially with our resident Airsoft Surgeon doing all kinds of gas gun upgrades. Our website offers a lot of upgrade options. If you have something special in mind, ask our sales team at sales@redwolfairsoft.com
Can I visit RedWolf?
You are welcome to visit anytime. Please note our hours of operation for both our Hong Kong and UK offices, and check if there are local holidays.We are closed on Saturday, Sunday and all bank holidays.
Why should I buy from RedWolf Airsoft?
Low prices, fantastic service, and super fast shipping.Need we say more? Oh and did we mention we are the first and oldest international airsoft retailer in the world?
We will price match any other retailer in the world product for product. Email sales@redwolfairsoft.com for price match requests.
